We're sorry you are experiencing problems. We appreciate the opportunity to correct any mistakes we've made or to replace or repair any defective product we might have shipped.
If you feel you received the incorrect part, please visit our Shipping Damage / Discrepancy Claim page and follow the steps on how to correct a discrepancy.
If you feel the part you received is defective and wish to make a warranty claim, click the button to the right to access our Warranty Claim Form. You will be asked to provide information about your claim. When you have filled in all the blanks, including any attachments, press the ôsend" button at the bottom of the form to email it to our claims dept. Please note, the Warranty Claim form must include the following 3 photo attachments:
If we can determine from the information you send us that your warranty claim is valid, we will send you a replacement as soon as inventory is available.
- 1) Photo of the label on the packaging showing the part # and serial #
- 2) Scan or photo of your receipt
- 3) Photos of the damage or defect. Make sure the problem can be clearly seen.
If we need to see the product in person to determine the validity of your claim, we will issue you a Return Authorization Number (RA#) and ask you to return the product to us for examination.
Once we receive the product, we will perform a physical inspection and determine if the product is defective (based on the Zero Gravity Warranty) and, if so, if it can be repaired or should be replaced.
Your repaired or replaced product will then be shipped to you along with a $10 credit toward the reimbursement of the shipping expense you incurred when returning the screen to us originally.
If, after physical inspection of your product, we determine that your warranty claim is not valid, we will notify you of such and ask you if you want us to return your product to you at your expense. If it is unclear if your claim is valid we usually err in favor of the customer.
If you must have a replacement before returning your defective product to us, we can, at your request, ship you a replacement product (subject to stock on hand), charge your credit card for: 1) the replacement product; 2) return shipping cost; and 3) sales tax (if a CA resident only) and then reimburse those charges once we've received your defective product and determined that your claim is 1) valid and 2) your product should be replaced.